PRIVACY POLICY

Privacy Policy

Last updated: June 4, 2025

Altura, Inc. ("Altura," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect your personal data when you use our website www.altura.app ("Website") and our services.

1. Information We Collect

  • Account data: name, email, phone number, company
  • Billing data: payment method and billing address (processed by third-party providers like Stripe)
  • Usage data: IP address, browser type, pages visited, and device information
  • Support communications: messages and interactions with our team
  • Cookies and analytics: see our Cookie Policy for full details

2. How We Use Your Information

We use the information we collect to:

  • Provide and manage our services
  • Process payments and manage subscriptions
  • Respond to customer inquiries
  • Improve website performance and functionality
  • Send transactional and, where consented, marketing communications

3. Legal Basis for Processing (for EEA users)

For users in the European Economic Area (EEA), our legal basis for processing includes:

  • Performance of a contract
  • Legitimate interests
  • Consent (e.g., for marketing)
  • Compliance with legal obligations

4. Sharing Your Data

We do not sell your personal information. We may share your data with:

  • Cloud service providers (e.g., AWS)
  • Payment processors (e.g., Stripe)
  • Email and analytics tools (e.g., Amazon SES, Google Analytics)

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Security

We implement industry-standard security measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct or delete your information
  • Object to or restrict certain processing
  • Withdraw consent at any time

To exercise any of these rights, please contact us at support@altura.app.

8. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

9. International Transfers

If you access our Website from outside the United States, your data may be transferred to and processed in the U.S. or other countries where we or our partners operate.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Altura, Inc.
5342 Clark Rd #111
Sarasota, FL 34233
United States
Email: support@altura.app